Contact Us for an IT Evaluation
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Contact Us for an IT Evaluation
By submitting this form you agree to receive emails from Data Tech Café.
Partner with an IT Provider
You Can Trust
We started back in 2009 at a Coney Island diner in Michigan. Combined, our founders have over 70 years of direct experience in Information Technology, management and leadership, operations, exceptional service and support, and business consulting in a variety of industries. The strength of our team comes from how well we work together and our shared commitment to bringing Data Tech Café to long-term success as an IT provider.
We created the company with a vision of becoming a premier IT consulting and service organization. Our focus is on delivering out-of-the-box solutions so that any size business, anywhere in the country, has the optimal foundation to grow. That’s why our partners – from local businesses to major players in the consumer technology and recreation industries – continue to rely on us to be a quality IT provider.
Partner with an IT Provider You Can Trust
We started as an IT provider back in 2009 at a Coney Island diner in Michigan. Combined, our founders have over 70 years of direct experience in Information Technology, management and leadership, operations, exceptional service and support, and business consulting in a variety of industries. The strength of our team comes from how well we work together and our shared commitment to bringing Data Tech Café to long-term success.
We created the company with a vision of becoming a premier IT consulting and service organization. Our focus is on delivering out-of-the-box solutions so that any size business, anywhere in the country, has the optimal foundation to grow. That’s why our partners – from local businesses to major players in the consumer technology and recreation industries – continue to rely on us for quality IT support.
Meet Our Founders
Meet Our Founders
Seann Moreno
Chief Executive Officer
Seann is the Chief Executive Officer. He is passionate about partnering with businesses to help them utilize technology to grow. Seann is responsible for developing and implementing the company’s and client’s IT initiatives, technical operations and technical consulting. He has a talent for helping clients determine the technologies that are the right fit to meet their business objectives.
Seann Moreno
Chief Executive Officer
Seann is the Chief Executive Officer. He is passionate about partnering with businesses to help them utilize technology to grow. Seann is responsible for developing and implementing the company’s and client’s IT initiatives, technical operations and technical consulting. He has a talent for helping clients determine the technologies that are the right fit to meet their business objectives.
Seann Moreno
Chief Executive Officer
Seann is the Chief Executive Officer. He is passionate about partnering with businesses to help them utilize technology to grow. Seann is responsible for developing and implementing the company’s and client’s IT initiatives, technical operations and technical consulting. He has a talent for helping clients determine the technologies that are the right fit to meet their business objectives.
Work, Grow & Make a Difference with a Value-Driven IT Provider
We’re more interested in helping businesses grow than selling them a product or service that doesn’t add optimal value to their operations. Our mission is to deliver world-class IT service and enterprise solutions with passion, integrity and excellence while always maintaining an optimistic and generous spirit. We want to be the IT provider that works for you.
Our clients are able to grow, see a higher rate of return and focus on what they do best because of the values that drive our employee culture and, in turn, exceptional customer service. We hire talented people who live our core values each day:
Passion
Ownership
Urgency
Relationships
Teamwork
Integrity
Are you a techie looking to apply your talents or take your career to the next level with a trusted IT provider? We’re a diverse team looking for more players like you! Apply for our available jobs below.
The Service Desk Analyst is responsible for providing technical assistance, resolving technical problems and handling service requests for clients via phone and email. This relates to all technology including but not limited to business systems, reporting, printing, connectivity, productivity applications, operating systems, servers, printers, networks and vendor specific hardware and software.
Essential Tasks & Major Duties
-
- Enter, track, and route all support requests and document their resolutions within the help desk software
- Communicate with customers keeping them informed of incident progress, notifying them of impending changes or outages
- Document processes and procedures
- Research support requests using available information resources
- Coach less senior employees to provide learning and growth
- Participate in after-hours and weekend rotation
Knowledge Skills & Abilities
-
- Bachelor’s degree or equivalent experience
- At least 3 years of experience supporting users in a corporate help desk
- Ability to learn quickly and apply technology solutions
- Excellent verbal and written communication skills, active listening customer care skills
- Clear and effective writer and documenter
- Diagnosis skills of technical issues
- Creative and innovative thinker
- Self motivated, self-directed and resourceful with the ability work in a fast moving virtual environment
- Ability to multi-task and adapt to changes quickly
- Exhibit professional behavior
- Possess keen attention to detail
- Possess advanced understanding of operating systems, business applications, printing systems and network systems
- Typing skills required
A Data Tech Cafe Field Service Technician is responsible for performing various types of installation, setup, troubleshooting and support at customer locations. While not onsite, Field Technicians are expected to provide Tier II or Tier III support to Service Desk. Field Technicians work with customers and vendors on a regular basis, providing training and product support, and manage multiple assignments and tasks simultaneously.
Essential Tasks & Major Duties
- Perform onsite PC and equipment setups for customers locally and across the US, including installing, diagnosing, repairing and upgrading all hardware and equipment while ensuring optimal performance.
- Troubleshoot and test network connectivity to devices and repair or replace hardware when required.
- Maintain control of equipment during installation; clean up job site after project is complete.
- Maintain tools and parts/supply inventory and forecast for future setup or onsite work.
- Create and complete daily work logs, service tickets and expense reports accurately and timely.
- Maintain and upkeep physical network at DTC Corporate office.
- Provision devices and stage hardware for new workstation setups.
- Provide Tier II or Tier III support to the Service Desk; manage and complete escalation work remotely or onsite.
- Create and/or update documentation and wikis that pertain the job processes.
Knowledge Skills & Abilities
- Associates degree in CIS or equivalent experience; Bachelor’s preferred.
- Minimum two years of IT experience in Help Desk, Field Support and/or Technical Support.
- Intermediate/Advanced proficiency with Microsoft office Suite.
- Demonstrates successful ability to troubleshoot computers, networks and servers
- Must have knowledge of various products
- Demonstrates successful ability to collaborate on cross-functional teams and work collaboratively with various departments.
Work, Grow & Make a Difference with a Value-Driven IT Provider
We’re more interested in helping businesses grow than selling them a product or service that doesn’t add optimal value to their operations. Our mission is to deliver world-class IT service and enterprise solutions with passion, integrity and excellence while always maintaining an optimistic and generous spirit.
Our clients are able to grow, see a higher rate of return and focus on what they do best because of the values that drive our employee culture and, in turn, exceptional customer service. We hire talented people who live our core values each day:
Relationships
Teamwork
Integrity
Passion
Ownership
Urgency
Relationships
Teamwork
Integrity
Passion
Ownership
Urgency
Are you a techie looking to apply your talents or take your career to the next level? We’re a diverse team looking for more players like you! Apply for our available jobs below.
The Service Desk Analyst is responsible for providing technical assistance, resolving technical problems and handling service requests for clients via phone and email. This relates to all technology including but not limited to business systems, reporting, printing, connectivity, productivity applications, operating systems, servers, printers, networks and vendor specific hardware and software.
Essential Tasks & Major Duties
-
- Enter, track, and route all support requests and document their resolutions within the help desk software
- Communicate with customers keeping them informed of incident progress, notifying them of impending changes or outages
- Document processes and procedures
- Research support requests using available information resources
- Coach less senior employees to provide learning and growth
- Participate in after-hours and weekend rotation
Knowledge Skills & Abilities
-
- Bachelor’s degree or equivalent experience
- At least 3 years of experience supporting users in a corporate help desk
- Ability to learn quickly and apply technology solutions
- Excellent verbal and written communication skills, active listening customer care skills
- Clear and effective writer and documenter
- Diagnosis skills of technical issues
- Creative and innovative thinker
- Self motivated, self-directed and resourceful with the ability work in a fast moving virtual environment
- Ability to multi-task and adapt to changes quickly
- Exhibit professional behavior
- Possess keen attention to detail
- Possess advanced understanding of operating systems, business applications, printing systems and network systems
- Typing skills required
A Data Tech Cafe Field Service Technician is responsible for performing various types of installation, setup, troubleshooting and support at customer locations. While not onsite, Field Technicians are expected to provide Tier II or Tier III support to Service Desk. Field Technicians work with customers and vendors on a regular basis, providing training and product support, and manage multiple assignments and tasks simultaneously.
Essential Tasks & Major Duties
-
- Perform onsite PC and equipment setups for customers locally and across the US, including installing, diagnosing, repairing and upgrading all hardware and equipment while ensuring optimal performance.
- Troubleshoot and test network connectivity to devices and repair or replace hardware when required.
- Maintain control of equipment during installation; clean up job site after project is complete.
- Maintain tools and parts/supply inventory and forecast for future setup or onsite work.
- Create and complete daily work logs, service tickets and expense reports accurately and timely.
- Maintain and upkeep physical network at DTC Corporate office.
- Provision devices and stage hardware for new workstation setups.
- Provide Tier II or Tier III support to the Service Desk; manage and complete escalation work remotely or onsite.
- Create and/or update documentation and wikis that pertain the job processes.
Knowledge Skills & Abilities
-
- Associates degree in CIS or equivalent experience; Bachelor’s preferred.
- Minimum two years of IT experience in Help Desk, Field Support and/or Technical Support.
- Intermediate/Advanced proficiency with Microsoft office Suite.
- Demonstrates successful ability to troubleshoot computers, networks and servers
- Must have knowledge of various products
- Demonstrates successful ability to collaborate on cross-functional teams and work collaboratively with various departments.